Introduction

The O Shaped report contains unparalleled insight from those buying legal services into why they choose and return to their external counsel.

Structured around the 5 Os framework of the O Shaped Mindset, the report provides key insight into what works - and what doesn't work –when it comes to clients buying legal services. Containing case studies and practical insights, the report provides a blueprint for building sustainable client relationships.

To compliment the report and bring the insights to life, we have developed a new O Shaped programme for external counsel, helping you to close the gap between what you sell and what your clients buy.